Learning Outcomes

Introduction to Zoho CRM

Working with a Client

Zoho CRM Customisation

Zoho CRM Automation

Lesson Summary

This module acquaints you with the world of Customer Relationship Management. You will find a comprehensive guide to using Zoho CRM, covering everything from the fundamentals to work with a client to customisation and automation tips.

Introduction to Zoho CRM - Course Assessment

Master the subtleties of enhancing customer lifetime value using Zoho CRM with this free online course.

Do you work in sales and need to keep track of potential customers? Or are you a customer service staffer who wants to understand the history of a customer's dealings with your company? Or maybe a manager who wants to view reports to see how many new clients have signed up? If so, this sales and marketing course will help you build long-lasting and productive relationships with clients using Zoho customer relationship management (CRM).

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