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Sales & Marketing
Developing Good Customer Service Skills
3-4hrs
beginner levelAre you ready to elevate your customer interactions to build strong and profitable customer relations? This free online course teaches you to communicate effectively, build strong relationships, and adapt using the latest technologies—all essential skills for excelling in today's service-driven landscape. This course was reviewed and approved by qualified subject matter expert Stephano Vinchenzo Villegas, a Sales and Customer Service Expert.
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Developing Good Customer Service Skills
Develop outstanding customer service skills and strategies with this comprehensive free online course.
Are you ready to elevate your customer interactions to build strong and profitable customer relations? This free online course teaches you to communicate effectively, build strong relationships, and adapt using the latest technologies—all essential skills for excelling in today's service-driven landscape. This course was reviewed and approved by qualified subject matter expert Stephano Vinchenzo Villegas, a Sales and Customer Service Expert.
Course description
Course moduleA short ad will play before each lesson.
Module 16 Lessons
Foundations of Customer Service
This module will introduce you to the fundamentals of customer service. You will learn how customer service impacts a business and how traditional and digital service channels operate. We'll guide you on communicating effectively with customers using verbal and nonverbal techniques, responding to their queries and addressing their concerns.
1.Learning Outcomes
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2.Introduction to Customer Service
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3.Essential Communication Skills
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4.Developing the Right Mindset: Part 1
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5.Developing the Right Mindset: Part 2
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6.Lesson Summary
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Module 25 Lessons
Building Effective Customer Relationships
Module 35 Lessons
Advanced Techniques and Future Trends
Module 41 Lessons
Course assessment
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