Advertisement
Sales & Marketing
Diploma in Implementing Customer Care in Management
This free online course suits small business owners or anyone pursuing a career in customer relations management (CRM). We explore strategies to help you build better relationships with both local and international customers. We explain how to manage customers who leave and how to recover from service failures. We delve into the opportunities and challenges presented by electronic CRM and cultural diversity to help you get ahead and stay there.
read more
Diploma in Implementing Customer Care in Management
Learn how businesses can improve their customer care services with this free online management course.
This free online course suits small business owners or anyone pursuing a career in customer relations management (CRM). We explore strategies to help you build better relationships with both local and international customers. We explain how to manage customers who leave and how to recover from service failures. We delve into the opportunities and challenges presented by electronic CRM and cultural diversity to help you get ahead and stay there.
A short ad will play before each lesson.
7 Lessons
Customer Relationship Management in B2C Markets
This module, Customer Relationship Management in B2C Markets, explores the crucial roles of customer equity and customer loyalty generation in the business-to-consumer (B2C) market, including the strategies of recovering from service failures and how to manage customers' defection.
1.Learning Outcomes
Continue Learning
2.Customer Equity in CRM
Continue Learning
3.Loyalty Generation in B2C
Continue Learning
4.Customer Relationship Management in Services Market
Continue Learning
5.Managing Customers’ Defection in B2C
Continue Learning
6.Service Recovery Strategies in B2C
Continue Learning
7.Lesson Summary
Continue Learning
6 Lessons
Customer Relationship Management in B2B Markets
1 Lessons
Diploma in Implementing Customer Care in Management - First Assessment
4 Lessons
Electronic Customer Relationship Management
4 Lessons
Implementation of CRM
1 Lessons
Diploma in Implementing Customer Care in Management - Second Assessment
1 Lessons
Course assessment
Related Articles
10 Best Free Rust Courses for 2025: Write Memory-Safe Code
What if I told you that one man’s frustration with an elevator breakdown led to the creation of the fastest-growing and most-beloved programming languages today?
Seventeen years ago, Graydon Hoare’s ordinary evening turned pivotal when an out-of-order elevator at his apartment building forced him to trek up 21 stories. A Mozilla software engineer, Hoare’s frustration wasn’t just with the climb, but with the fact that the tools of his trade couldn’t even make an elevator that works without cras
Can an AI Teach AI? Learning From an Avatar
David Joyner recently wrote about his experience of creating a course with an AI avatar. He mentioned the advantages of being able to quickly and easily update course videos using AI rather than having to go to the recording studio and re-record and edit sections of videos. He also mentioned the drawbacks of uncontrolled use of AI to mimic real people.
Having taken over 200 online courses, I decided to try Foundations of Generative AI. I wanted to compare the experience from a learner’s perspe
Coursera and Udemy Shareholders Approve Merger With 99% of Votes
On April 9, shareholders of both Coursera and Udemy voted to approve the merger. The votes weren’t close.
At Coursera, 99.4% of votes were in favor of issuing new shares to complete the acquisition. At Udemy, 99.9% voted to adopt the merger agreement. Out of more than 228 million shares that voted across both companies, fewer than 500,000 voted against.
Coursera shareholders also approved doubling the company’s authorized shares from 300 million to 600 million, which is needed to issue the sto
6 Best Cyber Threat Intelligence (CTI) Courses in 2025
Learn Cyber Threat Intelligence (CTI), threat hunting, and MITRE ATT&CK framework to strengthen your defenses. Real-world APT case studies and understanding attacker TTPs used in modern cyber threats.
8 Best Geology Courses for 2025
The best courses to learn geology, whether for personal interest or if you are considering a career in the resources field.
10 Best Organic Chemistry Courses for 2025
Prepare for exams or boost your knowledge of organic chemistry with the best courses from universities, specialist tutors, and YouTube instructors.
Recommended Related Courses
