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Sales & Marketing
How to Deal With a Rude or Angry Customer
1.5-3hrs
beginner levelThis free online course teaches you how to perform your customer-focused role when confronted by a customer who has lost their temper. We explain why customers get angry and provide tips and tricks for defusing such situations. We also cover fundamental principles of anger and stress management and examine the phenomenon of buyer's remorse. This course equips you with the customer service skills you need to handle tough situations.
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How to Deal With a Rude or Angry Customer
Learn how to defuse tension and satisfy difficult customers with this free online customer service course.
This free online course teaches you how to perform your customer-focused role when confronted by a customer who has lost their temper. We explain why customers get angry and provide tips and tricks for defusing such situations. We also cover fundamental principles of anger and stress management and examine the phenomenon of buyer's remorse. This course equips you with the customer service skills you need to handle tough situations.
Course description
Course moduleA short ad will play before each lesson.
Module 14 Lessons
Effective Ways to Deal with an Angry Customer
This module will teach you how to effectively deal with an angry or rude customer. You will understand the various types of anger, the possible causes of anger, and ways to deal with such situations. The various ways in which an organization must be prepared, as well as how to deal with stress following tense situations, will be discussed.
1.Learning Outcomes
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2.Introduction
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3.The Twelve Step Process
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4.Lesson Summary
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Module 21 Lessons
Course assessment
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