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IT
Essentials of IT Service Management and Infrastructure Library Level 4
1.5-3hrs
Intermediate LevelIT Level 4 is the latest addition to the Information Technology Infrastructure Library family. As a flexible IT service management (ITSM) framework, IT Level 4 can be tailored to an organisation's specific needs and circumstances by providing a common language and best practices for IT service management. This course lays out the fundamentals of this ITSM framework and explains how to apply for official certification to reap its many benefits.
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Essentials of IT Service Management and Infrastructure Library Level 4
Learn how to use the Information Technology Infrastructure Library Version 4 framework in this free online IT course.
IT Level 4 is the latest addition to the Information Technology Infrastructure Library family. As a flexible IT service management (ITSM) framework, IT Level 4 can be tailored to an organisation's specific needs and circumstances by providing a common language and best practices for IT service management. This course lays out the fundamentals of this ITSM framework and explains how to apply for official certification to reap its many benefits.
Course description
Course moduleA short ad will play before each lesson.
Module 15 Lessons
The Basics of the Information Technology Infrastructure Library Framework
This module introduces the foundations of the IT Infrastructure framework. It briefly covers the historical aspects of IT and its relation with Axelos. In addition, it will also discuss service management, its stakeholders, and crucial elements, such as warrant, utility, and service relationships. Last, we will view the four dimensions of IT.
1.Learning Outcomes
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2.Understanding the IT Infrastructure Library Framework
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3.Service Management in IT Infrastructure Library Version 4
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4.Four Dimensions of the IT Infrastructure Framework
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5.Lesson Summary
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Module 25 Lessons
IT Infrastructure SVS, SVC, and Certification
Module 31 Lessons
Course assessment
Comments5 Comments
Antonio C. A.Augugust 25, 2025
Good start for ITIL
Nana P.July 26, 2025
After 2 months of intensive reading - juggling this course online, working and balancing time for family, I can only say Alison has helped me alot and am proud to get this ITIL certificate adding weight to my qualifications. I personally commend Alison.
Dr. Uqbah I.Aprpril 27, 2025
Great course
KIPLANGAT C.January 23, 2025
The ITIL 4 is perfectly helpful
Mohammad Shahjalal Z.January 22, 2025
You've made a lasting impact on my life, and I'm forever grateful. Thanks to Alison.
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