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Business
Diploma in Customer Service
time6-10hrs
timebeginner level
This course explores the customer service skills fundamental to any successful business venture. You need to master communicating and collaborating effectively with your customers to turn one-time visitors into life-long patrons. People remember how they were treated by a business more sharply than they recall products so customer service can make or break an organization. Sign up to add this valuable skill to your professional portfolio.
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Diploma in Customer Service
This free online diploma course teaches you how to provide excellent customer service when dealing with the public.
This course explores the customer service skills fundamental to any successful business venture. You need to master communicating and collaborating effectively with your customers to turn one-time visitors into life-long patrons. People remember how they were treated by a business more sharply than they recall products so customer service can make or break an organization. Sign up to add this valuable skill to your professional portfolio.
checked1Course description
checked1Course module
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Module 1
5 Lessons
Module 1: Customer Service Basics
In this module, you will be introduced to the key elements of customer service. You will learn about the five basic needs of customers and be able to explain how to make a positive fist impression on customers. This module will also teach you about the steps required to begin a problem-solving process in customer service.
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1.Learning Outcomes
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2.Introduction to Customer Service
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3.Customer Service Techniques
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4.Communicating with the Customer
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5.Lesson Summary
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Module 2
5 Lessons
Module 2: Providing Excellent Customer Service
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Module 3
1 Lessons
Module 3: Diploma in Customer Service - First Assessment
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Module 4
6 Lessons
Module 4: Customer Service in the Hospitality Industry
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Module 5
5 Lessons
Module 5: Customer Service in the Retail Industry
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Module 6
4 Lessons
Module 6: Customer Service in the Public Sector
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Module 7
1 Lessons
Module 7: Diploma in Customer Service - Second Assessment
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Module 8
1 Lessons
Course assessment
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