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An Introduction to Retail Associates
1.5-3hrs
beginner levelDo you want to convince customers to buy a product without being pushy? Explore the roles and duties of retail associates and the skills required to engage potential buyers on a shop floor effectively. Discover the concept of ‘retail psychology’ and the importance of communication. In addition, we cover the idea of customer targeting, in-store and exterior store designs, health and safety regulations and team management in the retail business.
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An Introduction to Retail Associates
Learn about the roles and duties of retail associates and key aspects of the retail industry in this free online course.
Do you want to convince customers to buy a product without being pushy? Explore the roles and duties of retail associates and the skills required to engage potential buyers on a shop floor effectively. Discover the concept of ‘retail psychology’ and the importance of communication. In addition, we cover the idea of customer targeting, in-store and exterior store designs, health and safety regulations and team management in the retail business.
Course description
Course moduleA short ad will play before each lesson.
Module 15 Lessons
Working in a Retail Store
This module will introduce you to the duties and responsibilities of a retail associate. You will learn the importance of consumer psychology, communication skills and customer service in the context of the retail sector. Learners will be shown the role of store designs, health and safety regulations and team management in the retail industry.
1.Learning Outcomes
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2.Introduction to Retail Associates
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3.Dealing With Customers
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4.Running a Retail Store
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5.Lesson Summary
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Module 21 Lessons
Course assessment
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